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  • Interenational
    Universal Bank

Legal Services
(Germany)

appr. 110

Employees

Team SCALA

4

Consultants

Time Period

2,5

Months

Fast Track to Excellence® (Analysis & Design) in the Legal Department of the Private Banking Division
(Focus: Germany)

Starting Point

  • The bank’s general counsel wanted transparency about the service offering, the service processes and the country-specific requirements of the German legal department (especially in comparison to the US and UK).
  • In particular, the organizational set-up of the legal department in Germany was to be critically reviewed (branch structure vs. centralism) and the management behaviour was to be assessed.
  • Weaknesses and potential fields of action should be identified and solutions for a reorganization should be worked out.

Approach

  • Identifying weaknesses and potential areas for action from the perspective of employees and customers using structured Focus Interviews (51 interviews in total).
  • Analyzing the top 4 topics “purchasing”, “organization”, “processes” and “management behaviour” in detail with proven tools & techniques (e.g. brown paper workshops, RACI, “Day in the Life of…”, joint team meetings, individual interviews).
  • Analyzing performance figures, cost structures and main cost drivers as well as the employee capacities.
  • Providing recommendations for improvements, especially to improve purchasing of external legal services, service processes, organizational structure, client’s interface and management behavior.
  • Estimating qualitative and quantitative effects (Benefit Case) including prioritization.
  • Providing project designs for more complex and medium to long-term improvements as well as a concrete action plan to realize direct improvement opportunities (“quick wins”).

Deliverables/Benefits

  • Organizational and communication measures that can be implemented in the short term to increase the quality of results and improve cooperation (“quick wins”).
  • Project designs for optimization in the areas of purchasing, service processes and management capacities; expected cost savings: EUR 2.3 million.

More project references

  • Developing a Process Model according to BPMN 2.0 Standard in Clinical Development22. March 2021 - 1:34
  • Developing a flexible and cross-functional Business Data Model in Clinical Operations20. March 2021 - 19:58
  • FT2E® (Analysis & Design) in the Corporate Communication Department (Interface: M&A/Corporate Finance)27. March 2021 - 10:59
  • Transforming Standard Operating Procedures (SOP’s) of Regulatory Affairs into Process Flows according to BPMN 2.0 Standard22. March 2021 - 1:10
  • Optimizing the Clinical Development Business Process Model and transfer to a web-based Solution20. March 2021 - 19:54
  • Analyzing Business Processes and IT Systems in the Global Medical Affairs Department22. March 2021 - 1:11

Our office in Cologne

SCALA Management Consulting GmbH & Co KG
EuroNova III
Zollstockgürtel 61
D-50969 Köln
n: +49 (0)221 / 27 64 59 82
x: +49 (0)221 / 27 64 59 83

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LAST PROJECTS

  • Developing a Process Model according to BPMN 2.0 Standard in Clinical Development22. March 2021 - 1:34
  • Developing a flexible and cross-functional Business Data Model in Clinical Operations20. March 2021 - 19:58
  • FT2E® (Analysis & Design) in the Corporate Communication Department (Interface: M&A/Corporate Finance)27. March 2021 - 10:59

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