FT2E® in the Legal Deaprtment of the Private Banking Division (Focus: Germany) - SCALA Management Consulting

Interenational
Universal Bank

Legal Services
(Germany)

appr. 110

Employees

Team SCALA

4

Consultants

Time Period

2,5

Months

Fast Track to Excellence® (Analysis & Design) in the Legal Department of the Private Banking Division
(Focus: Germany)

Starting Point

The bank’s general counsel wanted transparency about the service offering, the service processes and the country-specific requirements of the German legal department (especially in comparison to the US and UK).
In particular, the organizational set-up of the legal department in Germany was to be critically reviewed (branch structure vs. centralism) and the management behaviour was to be assessed.
Weaknesses and potential fields of action should be identified and solutions for a reorganization should be worked out.

Approach

Identifying weaknesses and potential areas for action from the perspective of employees and customers using structured Focus Interviews (51 interviews in total).
Analyzing the top 4 topics “purchasing”, “organization”, “processes” and “management behaviour” in detail with proven tools & techniques (e.g. brown paper workshops, RACI, “Day in the Life of…”, joint team meetings, individual interviews).
Analyzing performance figures, cost structures and main cost drivers as well as the employee capacities.
Providing recommendations for improvements, especially to improve purchasing of external legal services, service processes, organizational structure, client’s interface and management behavior.
Estimating qualitative and quantitative effects (Benefit Case) including prioritization.
Providing project designs for more complex and medium to long-term improvements as well as a concrete action plan to realize direct improvement opportunities (“quick wins”).

Deliverables/Benefits

Organizational and communication measures that can be implemented in the short term to increase the quality of results and improve cooperation (“quick wins”).
Project designs for optimization in the areas of purchasing, service processes and management capacities; expected cost savings: EUR 2.3 million.

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