FT2E® (Analysis & Design) in the Corporate Communication Department (Interface: M&A/Corporate Finance) - SCALA Management Consulting

German
Private Bank

Corp. Commun./
Corporate Finance

appr. 61

Employees

Team SCALA

2

Consultants

Time Period

4

Months

Fast Track to Excellence® (Analysis & Design) in the Corporate Communication department (Interface: M&A/Corporate Finance)

Starting Point

The interaction between Corporate Communications and M&A/Corporate Finance was criticized and therefore should be examined more closely (main focus: communication/colloquial tone, processes, organization).
In this context, the service offering of Corporate Communications for M&A/Corporate Finance should also be reviewed in detail to identify areas of improvements.

Approach

Identifying weaknesses and potential areas for action from the perspective of employees and customers using structured Focus Interviews (21 interviews in total).
Analyzing the top 4 topics “understanding of service”, “processes”, “organization” and “employee qualification” in detail with proven tools & techniques (e.g. brown paper workshops, RACI, “Day in the Life of…”, joint team meetings, individual interviews).
Analyzing performance figures, cost structures and main cost drivers as well as the employee capacities.
Providing recommendations for improvements including an estimation of qualitative and quantitative effects (Benefit Case).
Providing project designs for more complex and medium to long-term improvements as well as a concrete action plan to realize direct improvement opportunities (“quick wins”).

Deliverables/Benefits

Increased service level, escpecially caused by setting up a cross-functional “qualification initiative” in Corporate Communications (individual trainings & seminars, mentoring).
Reduced error rates and better quality of results.
Less working loops and more efficient workflows.
Improvement of the communication level as well as the working atmosphere caused by trust-building measures (thus more appreciation, respect and understanding for the “other side”).

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