Designing and implementing Processes for the Market Entry - SCALA Management Consulting

International
Telecommunication Company

Service-Assurance/
Service-Provisioning

appr. 150

Employees

Team SCALA

3

Consultants

Time Period

6

Months

Designing and implementing Processes for the Market Entry

Starting Point

For the market entry of a telecommunications company, the processes in sales, order processing and billing had to be set up.
The organization had to be put in a position to fill the processes with life from a process and application perspective.

Approach

Designing and documenting the processes in the areas of Service Assurance and Service Provisioning (ARIS as documentation tool).
Implementing planning and implementation support.
Creating the “Master Book” – to document the process map and to define the standards for the process description.

Deliverables/Benefits

Establishment of organizational readiness for the commencement of the company’s business operations.

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