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  • International
    Telecommunications Company

IT- and Process
Design

appr. 300

Employees

Team SCALA

3

Consultants

Time Period

3

Months

Merging Service Centers of a Telecommunications Group

Starting Point

  • In the telecommunications group, two service centers designed processes and information technology for different areas of responsibility (private customers/business customers), but with an identical range of tasks.
  • The two areas of responsibility and function were to be merged using tried-and-tested change management tools in order to restore smooth workability.

Approach

  • Collecting feedback on a regular basis using a wide variety of methods to obtain input for the development of the SPM dashboards (checkboxes, traffic light indicators, percentage bars, etc.).
  • Planning and supporting the change process through active change management.
  • Implementing various change management tools, including targeted communication, conducting workshops aimed at participation and involvement in the course of the merger, planning and conducting assessment center selection procedures for the first management level.
  • Conflict management, moderation and mediation.
  • Monitoring the effectiveness of the change management tools used.

Deliverables/Benefits

  • Time savings during the merger up to the operational running of the target organization.
  • Conflict reduction and creation of transparence.

More project references

  • Developing a Process Model according to BPMN 2.0 Standard in Clinical Development22. March 2021 - 1:34
  • Developing a flexible and cross-functional Business Data Model in Clinical Operations20. March 2021 - 19:58
  • FT2E® (Analysis & Design) in the Corporate Communication Department (Interface: M&A/Corporate Finance)27. March 2021 - 10:59
  • Transforming Standard Operating Procedures (SOP’s) of Regulatory Affairs into Process Flows according to BPMN 2.0 Standard22. March 2021 - 1:10
  • Optimizing the Clinical Development Business Process Model and transfer to a web-based Solution20. March 2021 - 19:54
  • Analyzing Business Processes and IT Systems in the Global Medical Affairs Department22. March 2021 - 1:11

Our office in Cologne

SCALA Management Consulting GmbH & Co KG
EuroNova III
Zollstockgürtel 61
D-50969 Köln
n: +49 (0)221 / 27 64 59 82
x: +49 (0)221 / 27 64 59 83

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LAST PROJECTS

  • Developing a Process Model according to BPMN 2.0 Standard in Clinical Development22. March 2021 - 1:34
  • Developing a flexible and cross-functional Business Data Model in Clinical Operations20. March 2021 - 19:58
  • FT2E® (Analysis & Design) in the Corporate Communication Department (Interface: M&A/Corporate Finance)27. March 2021 - 10:59

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